8x8 Voice for Microsoft Teams

Native Microsoft Teams PSTN calling powered by a globally recognized UCaaS platformlink to this section

• Reliable - Azure-based Direct Routing as a Service backed by an industry-leading platform-wide 99.999% uptime SLA
• Flexible - Full PSTN replacement in over 50 countries and optional unlimited calling plans
• Advanced - Enhance Teams with SMS/MMS*, eFax, automated compliance call recording, AI-driven analytics, and supervisor tools for barge, monitor, and whisper
• Simple - Reduce admin complexity through an intuitive cloud portal—no on-premises SBCs, SIP Trunk configuration, or PowerShell scripts required
• Complete - Part of the 8x8 for Microsoft Teams portfolio that offers Global Reach, flexible calling plans, Operator Connect, and a Teams-certified contact center with free on-net calling

Featureslink to this section

• Inbound and outbound calls to/from the PSTN
• Inbound and outbound calls to/from an extension
• Calling features (Ring Groups, Queue, Transfer, Voicemail, Hold, Recording)
• Contact Center “light” features (Supervisor Barge, Monitor, and Whisper)
• SMS/MMS*, eFax, Call Recordings, Self-Service Call Queue Management through the companion 8x8 for Microsoft Teams app
• Support for 8x8-certified IP phones, DECT, analog, and Teams-enabled devices
• CRM integrations
• Call recording
• Speech analytics
• Quality Management
• Analytics for 8x8 Work
• Streamlined deployment through 8x8 Voice for Microsoft Teams Admin Portal

*SMS/MMS available in select markets

Prerequisiteslink to this section

• 8x8 X Series license
• Commercial license of Microsoft 365 or Office 365 that includes Microsoft Teams
• Microsoft 365 Phone System or Microsoft Teams Phone Standard

Security and Compliancelink to this section

Developer: 8x8, Inc.

Location: United States of America

Terms of Service: 8x8 Terms and Conditions and Policies

Privacy & Data Governance

Certifications & Compliance